2009 Australian Achiever Award Media Release

John French Landscape Design in Eltham South wins customers service award for the third year running

John French Landscape Design has won the 2009 Australian Achiever Award for Victoria’s Landscape, Nursery & Garden Services & Suppliers category, having previously won this distinction in 2007 and 2008.

Now in their 12th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients - and are therefore an indication of a well run, healthy business, worthy of patronage.

The award focusses on seven criteria, namely: Timely related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything over 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 4000 businesses who have achieved this standard can be viewed at www.achiever.com.au

John French Landscape Design achieved a 97.46% overall score for Customer Service and Relations, topping all other Victoria Landscape, Nursery & Garden Services & Supplies businesses. The 2009 Australian Achiever Award proves John French Landscape Design delivers on the promise of customer satisfaction.

Established for 28 years, John French Landscape Design handles all landscaping designs and project management for the local market including Residential, Town Planning and Commercial Designs.

Some comments received from John French Landscape Design customers were:

“I found John French Landscaping on the internet and after looking at his past accomplishments I hoped he could do the job I wanted. Well he blew me away with what he did – it was just how I wanted it to look. John’s price was very competitive, the quality of the job was first class, his customer service was excellent and he finished, after putting up with all sorts of weather conditions, well within the time frame. He went above and beyond and we are getting him back soon to do our back yard.”

“We found John French to be attentive, clear, constructive and a good listener. His design met more than our needs as he contributed to and furthered our ideas. His supervision of the project was constant and consistent and his team were punctual, effective and very polite. They also contributed ideas and were flexible with other needs as they arose through the project. John and his team were very professional with excellent customer service and I would recommend him and his team for any landscaping job”

“John was extremely polite, professional, friendly and courteous. He was very straight down the line, honest and transparent. He managed a project for me, where his drawings were excellent, the price was good and his customer service was excellent. We were more than happy with the end result and would recommend him to anyone wanting landscape design.”